Ballistic shipping days are Monday-Friday 8-4pm. Orders are shipped 2-7 days after placing, longer wait times may be expected during online sales and holidays. Shipping times are ESTIMATED and we are CLOSED WEEKENDS. If there is an unexpected delay due to inventory count discrepancies, the customer will be contacted and given the option to exchange for a compatible product or a full refund. If you need an order shipped with overnight or with 2 day express shipping, you need to call the office to verify the order will ship out the same day you place your order. If we do not have a phone call to verify the expedited shipping we are not responsible for any delays.
If products are ordered on back-order status, it is the responsibility of the customer to contact Ballistic Fabrication to inquire about approximate lead times. Due to the fact that we manufacture nearly 100% of our products in-house, our lead times may vary due to work loads or other extenuating circumstances such as machine break-downs etc.
Contact us within 48 hours of when your order was to be delivered at Support@ballisticfabrication.com if you DO NOT receive the package. Delayed deliveries are not any fault of Ballistic. If any order is delayed or lost you need to contact the carrier first to try and resolve the issue. Ballistic will then contact the carrier if not received after 7 days to file a claim and then proceed to re-shipping the order. If the customer has a lost/delayed package and would like to re-order they can then return the original delayed package for a refund.
If the order qualifies as an in-stock item but is not shipped within the 2-7 business day window please notify Ballistic and we can offer a credit for the shipping cost.
International orders may have duties or handling fees that we are not responsible for.