RMA / Returns

RMA / RETURNS

Return Policy - Ordered incorrectly or Return for credit 

  • Returns for card/cash refund accepted within 30 days of delivery date 
  • Store credit given after 30 days of order date
  • No returns accepted after 90 days unless given authorization
  • Shipping is paid by customer for returns or exchanges 
  • All items must be returned or refunded through original purchaser
  • Warranties are non-transferable
  • Payment refunded through original payment type
  • 15% restocking fee applied to all returns except when receiving store credit
  •  Customer is responsible for shipping back items in same original condition as sent.
  • Please ensure proper packaging for returned items and include paperwork that was sent with the order in the box with your return
  • Custom orders are FINAL 
  • All walk-in orders that are returned are charged a 15% restocking fee unless approved by management
  • All returns MUST be in original unpainted and unused condition
  • Warranties on serviceable items only reflect on manufacture defect and not wear
  • All dealer/wholesale orders are final unless authorized
  • The customer is responsible for inspecting the entirety of their order 7 days after receiving to verify correctness and fitment. Ballistic may decline resolving any issues with missing or blemished items after the 30 days
  • CLICK ON RMA TO BEGIN YOUR RETURN PROCESS

 

Return Policy - Received improper product or product blemished

  • 90 day return policy unless authorized
  • Shipping is paid by Ballistic Fabrication
  • Parts will be exchanged for proper product