RMA / RETURNS
RMA / RETURNS
Return Policy - Ordered incorrectly or Return for credit
- Returns for card/cash refund accepted within 30 days of delivery date
- Store credit given after 30 days of order date
- No returns accepted after 90 days unless given authorization
- Shipping is paid by customer for returns or exchanges
- All items must be returned or refunded through original purchaser
- Warranties are non-transferable
- Payment refunded through original payment type
- 15% restocking fee applied to all returns except when receiving store credit
- Customer is responsible for shipping back items in same original condition as sent.
- Please ensure proper packaging for returned items and include paperwork that was sent with the order in the box with your return
- Custom orders are FINAL
- All walk-in orders that are returned are charged a 15% restocking fee unless approved by management
- All returns MUST be in original unpainted and unused condition
- Warranties on serviceable items only reflect on manufacture defect and not wear
- All dealer/wholesale orders are final unless authorized
- The customer is responsible for inspecting the entirety of their order 7 days after receiving to verify correctness and fitment. Ballistic may decline resolving any issues with missing or blemished items after the 30 days
- CLICK ON RMA TO BEGIN YOUR RETURN PROCESS
Return Policy - Received improper product or product blemished
- 90 day return policy unless authorized
- Shipping is paid by Ballistic Fabrication
- Parts will be exchanged for proper product